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Terms of Use
Last updated: 15 August 2026 · Sage Mobile Nursing & Home Healthcare Services Limited
The service
Sage Health Platform lets you create an account, book Sage Mobile Nursing and other Sage care lines, pay online, and (for staff) document care. It is not an emergency service. For life-threatening emergencies in Nigeria, call local emergency numbers or go to the nearest hospital.
Accounts
You must give accurate details (including NIN or passport where asked). You are responsible for your password. Staff accounts are issued by Sage HR; they are not self-serve. Demo passwords published for UAT are not for live care.
Booking and payment
Prices are in Nigerian Naira. Payment is taken by Paystack (card, transfer, or USSD). A booking is confirmed when payment succeeds, a Concierge session is used, or ops waive payment. Quote-only items are requests until Sage confirms a price.
Cancellation and refunds
You may cancel an upcoming visit from Appointments before the nurse has checked in. Unpaid visits are closed immediately. Paid visits are cancelled in the diary and Sage records a refund request; the Paystack refund is completed by finance (typically 5–10 working days, depending on your bank). Visits already in progress cannot be self-cancelled.
Clinical care
Clinicians, not the software, remain responsible for diagnosis and treatment. Sage AI drafts are assistive only and are not signed until a clinician confirms them. Insurance claims on the platform are an internal ledger — Sage does not submit EDI to insurers.
Contact
No. 1 Paul Biya Close, Maitama Sule Street, Asokoro, Abuja, Nigeria. +234 912 323 0186. sagemobilehealthcare@gmail.com.